• Returns

Returns Policy

We hope that you love your new Salt&Pepper item/s and enjoy using them to express your personality in the home you love!!

If, for any reason, you have changed your mind and do not wish to keep your Salt&Pepper product/s, we are happy to provide you with a full refund or exchange for any unused products within fourteen (14) days upon receiving them. 

 

Before returning your product there are a few things you must check before an exchange or refund can take place:

  • Returns are accepted within 14 days after being signed for, for any products purchased from the Salt&Pepper website.
  • We are unable to accept the return or exchange if you have purchased the Salt&Pepper product from a physical Salt&Pepper store, another retailer or website.  Each retailer has their own returns policy.
  • We only accept returns for products that are unused and in their original packaging with all stickers and tags still attached.
  • Before returning the product/s, you must receive an RA number from our Customer Service team.  To receive this, please complete the form here. Our Customer Service team will contact you directly once they have reviewed the completed form.
    • Please note, the cost of shipment will not be refunded for any change of mind or exchange returns.
    • Care must be taken and all necessary packaging must be used to ensure that the product is returned safely. It is suggested to return the product with same protective packaging it arrived in to ensure its safety.
    • We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. 
    • Returns that are damaged may not be accepted and may be sent back to you and/or a refund refused. The refund does not include any shipping costs.
WRONG OR FAULTY PRODUCTS
Before shipping goods we conduct a thorough inspection of the goods to ensure that they are sent to you in perfect condition. However, even though at Salt&Pepper we take pride in the care we take with packing all orders, sometimes, accidents or errors happen.
If you have received a faulty, damaged or the wrong item, please contact our customer service team here within 48hours of your order being signed for
If you need further assistance please contact our Customer Service Team directly via:
Toll free number:   1800 246 987 (Mon-Fri 9-5 EST).

Salt&Pepper is a Registered Trade Mark of Bambis Import Co.Pty.Ltd (Bambis). ABN:28062797657