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  • Orders & Returns

ORDERS and RETURNS

Salt&Pepper is a Registered Trade Mark of Bambis Import Co.Pty.Ltd. ABN:28062797657

The following ‘Terms and Conditions’ relate to the services that are made available via www.saltandpepper.com.au and www.saltandpepperhome.com

‘We’ ‘us’ ‘our site’ refer to Salt&Pepper, the Salt&Pepper Sites and Bambis.

ORDERING

Salt&Pepper offers two ways to order for products. We offer both online and phone orders.

Purchasing via website

You can search for a product on the Salt&Pepper website by using the category titles or the ‘Search’ function at the top of the home page. You may also want to scroll down from the home page to see our ‘Featured Products’.

Once you have found the product you would like to order please follow the next quick steps to make a purchase;

  1. Include the number of units you would like to order.
  2. Click ‘Add To My Cart’
  3. A message will appear at the top right corner of the page when the item is added to the cart.
  4. Once you have added all the products you wish to purchase to your cart select click on the trolley icon in the top right.
  5. In your Shopping Cart, check the products in your cart are correct. If you want change the quantity by product use the ‘+’ or ‘ –‘ button within the ‘Quantity’ box. Press the blue ‘Update’ button to update your cart.

    You can also remove the product completely by clicking on the ‘Remove’ button.

    If any of the products are out of stock there will be a message under this product.

    Once you have finished checking your cart scroll down to the bottom of the page and click the green ‘Continue To Check Out’

  6. Within the Checkout complete your contact and billing details. Make sure you include both a billing and delivery address if they are different. Once complete, click the green button at the bottom of the page ‘Continue To Payment’.

  7. Please review your order for the final time. This will include all details including the products cost, postage costs, the billing and delivery addresses and the products you are purchasing.

    Please note that if the wrong address and the parcel is returned to us further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

    Once you are happy with the details scroll to the bottom of the page to include your payment details. Payment options are VISA, MASTERCARD or PAYPAL.

    Once you have completed your payment details click ‘Process Payment’ at the bottom of the page.

  8. You will be taken to the ‘Order Confirmation’ Page. This page is confirming your order has been received. This is NOT an acceptance of your order, just a confirmation that we have received it.

    You are able to print your order via the black print button on the top left of the page.

    We will notify you via the email you provided that your order is being processed by sending you an ‘Order Confirmation’ via email; again this is us confirming that we have received your order.

    Once your order has been processed, payments will be debited and cleared from your account upon dispatch of your order.

    Your receipt will be sent with your products.

  9. After your order has been dispatched a confirmation email will be sent to the email address you provided with an Australian eParcel tracking number. You can track the shipping status of your order at Australia Post.

    Our dispatch times are generally between 1 and 4 working days. However, during busier times leading up to Christmas and Sales, dispatch times can take up to 10 working days.

    Please note we only ship orders to Australian postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your products to the Australian address indicated on your Order Confirmation. We dispatch all orders using Australia Post eParcel service. If no-one is available to take delivery of your products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your product from your local Post Office. We will use our reasonable efforts to deliver your products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

  10. Purchasing via Phone Order

    The Bambis Customer Services staff can help you with any pre-purchase enquires you may have, as well as take an order and arrange payment by credit card over the phone. Customer Services staff can be contacted by calling 1800 246 987 during 9-5pm EST. Alternatively, email us at customerservice@bambis.com.au

    You can search for a product on the Salt&Pepper website by using the category titles or the ‘Search’ function at the top of the home page. You may also want to scroll down from the home page to see our ‘Featured Products’.

    Once you have found the product you would please contact the Customer Services team to place the order.

    Please be sure to you have the following information before you call to order the products:

    • Range name
    • Product description
    • Quantity
    • Colour
    • Size for each product
    • Your name and delivery address
    • Your credit card details
    • Your daytime telephone number

    Please ensure that you provide the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.

    After your order has been dispatched a confirmation email will be sent to the email address you provided with an Australian eParcel tracking number and receipt. You can track the shipping status of your order at Australia Post.

    Our dispatch times are generally between 1 and 4 working days. However, during busier times leading up to Christmas and Sales, dispatch times can take up to 10 working days.

    Please note we only ship orders to Australian postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your products to the Australian address indicated on your Order Confirmation. We dispatch all orders using Australia Post eParcel service. If no-one is available to take delivery of your roducts, our carrier (Australia Post eParcel) will leave a card so you can pick-up your product from your local Post Office. We will use our reasonable efforts to deliver your products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

Acceptance of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these T&C's. No information on our Site constitutes or should be deemed as an offer by us to supply any Products; however Bambis will make every effort to supply Products to you.

We will notify you that your order is being processed by sending you an ‘Order Confirmation’ however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Bambis and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

We reserve the right not to accept your order if we are unable to obtain authorisation for payment, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C's.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site, removing or editing content on the Site; refusing to process a transaction; or suspending any transaction after processing has begun.

Cancellation or change

It may be possible for you to cancel or change your order if your order has not started the picking process in our warehouse. Please contact one of our Customer Service Representatives by telephone on 1800 1800 246 987 during 9-5pm EST. Alternatively, email us at info@bambis.com.au and if cancellation or change remains possible, they will assist you.

Returns

Returning a product

Your entitlements to a refund, exchange, repair or credit are governed by the Australian Consumer Law and this change of mind guarantee is in addition to those rights.

All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days from when the item was purchased return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product.

This refund does not include the costs of postage. The Customer is also responsible for return postage to our warehouse.

We cannot accept returns for items purchased online to our retail stores. Good must be purchased from the Salt&Pepper website. If purchased from a retailer please contact the retailer. Each retailer has their own return policy.

A return request must be submitted before products are returned. We will not accept any returns after this period or without a “return request” submitted (please do not send your products back until the return has been authorised and relevant paperwork provided).

We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

For information on the most appropriate way to return items for change of mind you must first contact the Bambis Customer Service team via one of the following methods:
Toll Free: 1800 246 987 (9-5pm EST)
Email:info@bambis.com.au

Received the wrong products?

Please contact us directly on Toll Free: 1800 246 987 (9-5pm EST)
Email:info@bambis.com.au

We will complete a ‘return request’ form with you and send this to you to return with your product. We will also provide prepaid postage instructions for you to quote at the post office.

Colours

We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.A return request must be submitted before products are returned. We will no accept any returns after this period or without a “return request” submitted (please do not send your products back until the return has been authorised and relevant paperwork provided).

Damaged stock

Before posting goods we conduct a thorough inspection of the goods to ensure that they are sent to you in perfect condition. However, even though at Bambis we take pride in the care we take with packing all of our internet and phone orders, sometimes, accidents or errors happen. Our freight and handling fees do not include insurance and we may not be held responsible for any damages, destruction or loss of goods after delivery to Australia Post.

Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged item our Customer Services Department will provide instructions on how to deal with the product and if this product must be returned. Please contact Customer Services by telephone on 1800 1800 246 987 during 9-5pm EST. Alternatively, email us at info@bambis.com.au

Any product purchased from a retailer and not from the Salt&Pepper websites should be returned to the retailer where it was purchased from.

Faulty Items

In the event of a manufacturing fault, we are happy to refund, repair, exchange or credit the goods if purchased via the Salt&Pepper Website. Any product purchased from a retailer should be returned to the retailer where it was purchased from.

A return request must be submitted before products are returned. We will not accept any returns without a “return request” submitted (please do not send your products back until the return has been authorised and relevant paperwork provided).

Depending on the problem our Customer Service team will determine how best to resolve your problem with minimum inconvenience to you. Please note items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair Products that we accept are faulty. If we consider the Product is not repairable or the same product is not available, you are entitled to a full refund. Our normal warranty for the Products supplied to you, applies if they arrive damaged or inoperable.

Where Salt&Peppper agrees that a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Salt&Pepper. We will also provide prepaid postage instructions for you to quote at the post office.

If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

Replacement Products

Where we agree to replace a Product:

  • A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product other than for change of mind.
  • If you are returning a product because you have changed your mind, postage costs will be invoiced.
  • The delivery time for the replacement Product will be the same as stated for the original Product.

A return request must be submitted before products are returned. We will not accept any returns after this period or without a “return request” submitted (please do not send your products back until the return has been authorised and relevant paperwork provided).

Request a Return

Log into your account and go to ‘my account’ in the top toolbar
Select ‘Complete Orders’
Click on the ‘Return item/s’ on the relevant product in your order.
Complete ‘Return Reason’ and select a ‘Return Action’
We will respond to your return request within 24hours.
Do not return the product until you have heard back from us and have a “Return Request” form to send with the product.

Return Shipments

We recommend returning items through traceable mail as any returned items that are not received by Bambis Imports will not be issued with a credit (please ask your local post office if you are unsure how to return items to us that have a tracking ID.)

Please ensure that you wrap the product packaging to ensure that the product returns safely as we will not accept damaged goods.

As soon as the return has been authorised, please send the product back to the below address within 30 days from receiving the product.

*If you need further assistance please contact directly:
Toll Free: 1800 246 987 (9-5pm EST)
Email: info@bambis.com.au